At Custom Goods, we have instilled a company culture that calls on all CG team members to self-examine their task and question can it be done better, more efficient, more cost effective. Our culture embraces Kaizen which means “continuous improvement”. Always pushing to new limits, exceeding customer expectations.
During the past year, our Toyota programs and projects have allowed us to excel in our abilities, and Toyota recognized our efforts. Custom Goods was awarded two (2) of Toyota’s highest awards…2014 NAPO Strategic Logistics Partner of the Year and the 2014 NAPO Logistics Partner of the Year.
At this years Toyota Awards Event, Toyota Executives took the podium to present The NAPO Strategic Logistics Partner of the Year and gave the following lead up to the presentation:
“Within Toyota’s supply chain, we have the modes and lanes that are part and parcel of every Shipper’s network—Ocean operations, dray, Truckload/Intermodal, LTL, Dedicated Delivery, Air, Small Parcel. Most of the time a Partner fills a specific need and provides services within that sphere of operation.
But in the kinetic and frequently frenetic world that we operate in, it’s important to have a Partner who can step in and operate everywhere we operate. Our Logistics Support Partner of the Year does exactly that.
This partner maintains core operations right next to both our Parts Centers. This gives them the flexibility to operate step in step with NAPO, and serve a variety of roles, whether that is overpacking and consolidating shipments to our Distributors, transloading Service Campaign parts, or making yard space available to us on an ad hoc basis. Our Support Partner of the year is willing to step in anywhere they are needed, at a moment’s notice. They do this proactively and with an eye towards excellent service. NAPO can pick the phone any time of the day and request the unique, the untried, and this partner will make it happen.
With that in mind, I offer my hearty congratulations to our NAPO Strategic Partner of the Year – Custom Goods.”
Toyota management went on to share these thoughts and present the 2014 NAPO Logistics Partner of the Year…
“Choosing NAPO’s Logistics Partner of the Year is really tough.
And this year’s winner does, indeed, do it all.
Same Day Service
Hazmat ground referrals
Deliveries to Freight Forwarders
Pickups from LAX
VOR Sortation and Packaging.
These are the guys who say Yes first, and ask questions later. Their operations pop up wherever we need them. They are adaptable and available 24 hours a day.
They not only put Custom in Customer service, they also have it as part of their name.
Congratulations to Custom Goods, NAPO’s 2014 Logistics Partner of the Year.”